Large industrial dumpster for waste collection at Whitecap Waste facility.
  • 304.252.6051
  • info@whitecapwaste.com
Pay Your Bill

Service FAQ

Whitecap Waste logo with green arrows symbolizing recycling and waste management.
Committed to a Cleaner Future

Service FAQ

You must personally notify our office in advance by phone when you plan to move, cancel, or transfer service. Unless we are notified in advance, you will remain responsible for the accrued monthly charges. Refunds due will process within 60 days of cancellation.

Bulky Goods FAQ

Have a bulky item? Call our office first to schedule your pickup.

Your monthly service includes pickup of up to two bulky household items per month at no additional charge.

Please call our office before placing any bulky item at the curb to ensure that it is handled appropriately.

1. Do I need to call the office?

Yes. Please call ahead to schedule your pickup. Let us know exactly what item you have so we can send the proper truck and crew.

2. What is considered a bulky item?

Common bulky household items include:

  • Furniture
  • Refrigerators with Freon properly removed
  • Washers and dryers
  • Dishwashers
  • Stoves
  • Bicycles
  • Microwaves
  • TVs
  • Computers

Our customer service team will let you know if your item needs any special preparation before pickup.

3. What items are not included?

Bulky item pickup does not include:

  • Yard waste or tree debris
  • Construction or demolition materials
  • Flood or fire debris
  • Carpet or remodeling waste
  • Auto parts
  • Other non-household items

Whitecap Waste may be able to collect these items for an additional fee. Please call the office for details.

4. When should I put my item at the curb?

When you call, we will ask about the item and schedule your pickup. We will tell you exactly when to place it at the curb.

  1. How do I rent a cart?
    Call the office to rent a 96-gallon cart that will be delivered to your location.
  2. How much does it cost to rent a cart?
    Delivery is $20.00 – plus $5.00 per month for cart rental – and $5.00 for the bear proof lock attachment if needed.
  3. What happens if the cart if stolen or damaged?
    As a reminder to those customers that rent a 96 gallon roll cart – the cart is the property of WCW and you will be responsible if the cart is lost, stolen or damaged. Normal wear and tear will be the responsibility of WCW.

*Should you move from your current location, notify the office and we will make arrangements to have the cart returned.